System Administrator and Network Engineer

A passionate, highly experienced, and detail oriented system administrator with advanced knowledge of Windows and Linux. Experienced with medium-sized enterprise level network design; Linux and Windows system administration; systems analysis and integration; network security; user configuration and management; technical support; and computer maintenance.

Specialties


  • Network engineering
  • Linux system administration
  • Ruby shell scripting
  • Windows system administration
  • Active Directory and Group Policy
  • Network security
  • Hardware troubleshooting and fault diagnosis
  • User management and technical support

Key Skills


  • Highly determined and strongly self-motivated. Consistently achieved rating of excellent in yearly performance reviews
  • Quick and eager to learn. Learned quickly to operate in-house company software and assisted in teaching others its functionality
  • Creates and meets realistic deadlines. Has continually met time frames for service replacements to strict SLAs over 4 years
  • Strong troubleshooting and problem solving skills. Actively researches and applies new methods to improve testing quality, coverage, and efficiency

Career History


May 2011 -- May 2015
Hardware Support Technician / System Administrator, Zoom Media UK, Shepperton, London, United Kingdom

Administered network, including RAID, DHCP, DNS, and Active Directory servers; designed and implemented network upgrades; supported network users on a range of platforms including Windows and Macintosh; managed UK computer workshop inputs, outputs, and operations; resolved end-user issues; and assisted engineers during server installation.

Experience

  • Administered a production network of 50+ users, and remotely supported a network of over 800 media servers
  • Managed computer workshop and stock, building and repairing an average of 30 servers per week. Successfully performed a 120 server upgrade over a 12 week period
  • Provided technical support for clients and end-users via telephone and email
  • Planned, designed, and coordinated the migration of a production network to domain control with minimal downtime
  • Designed and maintained a disaster recovery plan for network data via a backup rotation scheme
  • Managed several employees, including training an apprentice in server repair and management
  • Researched and developed technical solutions as per business needs; advised on suitable methods and technology purchases in order to meet operational requirements
  • Coordinated with administrators and ISPs to ensure availability between various networks, and worked closely with software development team to troubleshoot issues

Achievements:

  • Planned, designed, and implemented an enterprise level domain network to allow access to resources across multiple locations.
  • Successfully managed computer workshop to allow a £100k 120 server upgrade to run as smoothly as possible over a 12 week period.
  • Improved workshop expenditure, production, and machine reliability by revising diagnostic and repair methods.
Dec 2010 -- Jul 2011
Attended London Electronics College
Oct 2006 -- Mar 2010
Freelance Computer Technician, London, United Kingdom

Provided repair services to the domestic market, servicing computer systems, installing home networks, and suggesting software and hardware solutions.

Experience

  • Developed client relationships in order to ensure client satisfaction and turn business
  • Communicated with clients directly to discuss repair needs, installation requirements, and costs
  • Provided hardware and network installation services for clients
  • Suggested hardware and software solutions within the budgets of the customer
  • Travelled to and from customer sites to perform required work

Academic Qualifications


Jul 2011
Level 3 Diploma in Information Technology, London Electronics College, London, United Kingdom
  • Selected Highlights: Database Design, Spreadsheet Modelling, Website Development, Systems Analysis and Design, Information Systems, Impact of the Use of IT on Business Systems
  • Final Grade: Distinction* Distinction
Jul 2011
Level 2 Certificate in Information Technology (ITQ), London Electronics College, London, United Kingdom
Jul 2011
Level 1 Functional Skills in Maths, English, and ICT, London Electronics College, London, United Kingdom

Voluntary Work


2009 -- 2014
Editor, Beyond Linux From Scratch

Promoted to full-time editor of BLFS. Performed role in conjunction with freelance work, utilising spare time to write instructions for the compilation of Linux software packages and supporting BLFS user base.

  • Contributed hundreds of updates to project to keep book up-to-date with current LFS
  • Wrote scripts, patches, and commands - largely a variety of Bash, C, Sed, and Awk - to fix software bugs and issues with compilation; and sourced patches, information, and fixes from various locations across the Internet
  • Interacted with other editors daily with frequent discussions about best practices and methods of development
  • Used ticket system daily to assign jobs for software compilation and bug tracking